Pass4Test est un fournisseur important de résume du test Certification IT dans tous les fournissurs. Les experts de Pass4Test travaillent sans arrêt juste pour augmenter la qualité de l'outil formation et vous aider à économiser le temps et l'argent. D'ailleur, le servie en ligne après vendre est toujours disponible pour vous.
Pass4Test possède un l'outil de formation particulier à propos de test Peoplecert PC0-001 CMS7. Vous pouvez améliorer les techniques et connaissances professionnelles en coûtant un peu d'argent à courte terme, et vous preuver la professionnalité dans le future proche. L'outil de formation Peoplecert PC0-001 CMS7 offert par Pass4Test est recherché par les experts de Pass4Test en profitant les expériences et les connaissances riches.
Les produits de Pass4Test sont préparés pour le test Certification Peoplecert PC0-001 CMS7, y compris les formations et les informations ciblées au test Peoplecert PC0-001 CMS7. D'ailleurs, la Q&A de Pass4Test qui est impressionnée par la grande couverture des questions et la haute précision des réponses vous permet à réussir le test avec une haute note.
Code d'Examen: PC0-001
Nom d'Examen: Peoplecert (ITIL 2011 Foundation )
Questions et réponses: 131 Q&As
Code d'Examen: CMS7
Nom d'Examen: Peoplecert (ITIL V3 Foundation )
Questions et réponses: 370 Q&As
Pass4Test est un seul site web qui peut offrir toutes les documentations de test Peoplecert PC0-001 CMS7. Ce ne sera pas un problème à réussir le test Peoplecert PC0-001 CMS7 si vous préparez le test avec notre guide d'étude.
Il y a nombreux façons à vous aider à réussir le test Peoplecert PC0-001 CMS7. Le bon choix est l'assurance du succès. Pass4Test peut vous offrir le bon outil de formation, lequel est une documentation de qualité. La Q&A de test Peoplecert PC0-001 CMS7 est recherchée par les experts selon le résumé du test réel. Donc l'outil de formation est de qualité et aussi autorisé, votre succès du test Peoplecert PC0-001 CMS7 peut bien assuré. Nous allons mettre le jour successivement juste pour répondre les demandes de tous candidats.
CMS7 Démo gratuit à télécharger: http://www.pass4test.fr/CMS7.html
NO.1 Which role would you MOST expect to be involved in the management of Underpinning Contracts?
A. Service Catalogue Manager
B. IT Designer/Architect
C. Process Manager
D. Supplier Manager
Answer: D
Peoplecert certification CMS7 CMS7
NO.2 What is a RACI model used for?
A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items
Answer: A
certification Peoplecert certification CMS7 CMS7 CMS7
NO.3 Which of these statements about Service Desk staff is CORRECT?.
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
D. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
Answer: C
Peoplecert certification CMS7 certification CMS7 CMS7
NO.4 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C
Peoplecert examen CMS7 examen certification CMS7 CMS7 examen CMS7
NO.5 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
certification Peoplecert CMS7 CMS7 CMS7
NO.6 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
Peoplecert examen CMS7 CMS7 examen CMS7 CMS7
NO.7 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
Peoplecert CMS7 examen CMS7 CMS7 CMS7 examen
NO.8 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D
Peoplecert CMS7 CMS7 examen CMS7 CMS7 examen
NO.9 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B
Peoplecert CMS7 examen CMS7 examen CMS7
NO.10 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
Peoplecert examen certification CMS7 CMS7 CMS7 examen certification CMS7
NO.11 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
Peoplecert CMS7 certification CMS7 CMS7 CMS7
NO.12 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
Peoplecert certification CMS7 CMS7 certification CMS7
NO.13 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C
Peoplecert examen certification CMS7 CMS7 examen certification CMS7 certification CMS7
NO.14 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
certification Peoplecert CMS7 CMS7 CMS7 examen
NO.15 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
Peoplecert CMS7 certification CMS7 CMS7 CMS7
NO.16 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information in the Service Catalogue is accurate
C. Ensuring that information in the Service Catalogue is consistent with information in the Service
Portfolio
D. Ensuring that information within the Service Pipeline is accurate
Answer: D
Peoplecert examen certification CMS7 certification CMS7 CMS7 examen CMS7
NO.17 Which of the following module would be MOST useful in helping to define an organizational structure?
A. RACI model
B. Service Model
C. Continual Service improvement (CSI) model.
D. The Deming Cycle
Answer: A
Peoplecert examen CMS7 certification CMS7 CMS7
NO.18 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
Peoplecert certification CMS7 certification CMS7 CMS7
NO.19 Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. All of the above
Answer: D
Peoplecert certification CMS7 CMS7 CMS7
NO.20 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A
Peoplecert examen CMS7 CMS7 CMS7
没有评论:
发表评论